Terms and conditions

In the property information pages, as well as during the booking process and in the confirmation email, you will find the conditions of each property. Please review this information prior to making a booking. Each property owner sets specific conditions which you must settle with the contact person once you receive their details in the confirmation email. By accepting these conditions, you agree to the particular conditions of the apartment being reserved.
Barcelona Home reserves the right to correct mistakes in calculation or orthography. The client agrees to all of the obligations set forth in the contract and moreover will be responsible for any damage and harm that could befall those occupying the accommodation.

HOW TO USE THIS WEBSITE

This website is for personal and private use only. Any distribution, modification, transformation, removal, public display, and/or other activity is strictly prohibited, if not expressly authorized by Barcelona Home. The Barcelona Guide can be shared and copied always with the due mention.

The right to use this website, either for searching for information or for making a booking, is reserved for people over the age of 18, to individuals and representatives from companies and/or institutions. Barcelona Home reserves the right to modify the website or parts thereof, as well as its content where deemed necessary.

We always endeavor to check the veracity of the information displayed on our website. Nevertheless, the website contains information that depends on third parties and/or institutions other than Barcelona Home and therefore we cannot be held responsible for the veracity and accuracy of said information.

CONSUMER OBLIGATIONS:

• Once the reservation payment has been made, you will receive a confirmation email containing all the details of your reservation (fees, address, check-in details, etc.) It is very important that you read this email carefully.
• You must communicate your approximate arrival time to the contact person at least 2 days prior to your check-in.
• You must respect the property, its furnishings and its equipment.
• The housing of additional persons from the total number stipulated in the reservation contract is not allowed.
• Reservations will be automatically canceled when a proof exists that illicit and/or illegal activities are carried out at the property.
• It is expressly prohibited to the total or partial subletting of properties that are booked through this website.
• It is the client’s responsibility to ensure that the area in which the property is located is to their liking.
• The property owner or the contact person reserves the right to request the signing of a contract upon arrival to the apartment or upon payment of the rent amount.

To be able to respond to any claims made, the customer or user is warned of the need to report any breach of the contract’s execution that was agreed on in situ as soon as possible and in all cases no later than 24 hours from the time of its appearance, written and documented, to both the property owner as Barcelona Home. If the customer does not realise the mentioned communication within the indicated time gap and in the given form, the claim cannot be processed and all damages caused or aggravated will be charged to the user for their lack of communication.

DOCUMENTS

All the customers booking a BHB apartment, commit to accepting and signing the contract attached to them.

TARIFFS AND PRICES

You can choose to view prices across the website in euros, sterling or US dollars, however, when you come to book, please note that all prices are quoted according to the country currency and by your account configuration in PAYPAL. You can see the equivalent in another currency on the booking page by choosing the currency from the drop-down menu.

Barcelona Home reserves the right to modify the prices displayed on the website at any time. These modifications will not under any circumstances affect bookings that have already been contracted. Nevertheless, these changes will be applicable in the case of modifications to bookings that have been requested by clients.

TOURIST TAX

The total cost does not include the current tourist tax per person per night. The price will differ depending on the accommodation and the place of your stay, fluctuating between 2,25 € +10% VAT in Barcelona city and 0,90 € +10% VAT in rest Catalonia. This only applies to daily rentals and for the first seven days.

EXTENT OF RESPONSIBILITY:

Barcelona Home acts in good faith and the capacity of intermediary in the contracting of the services offered on the www.barcelona-home.com websites. Both companies cannot change the contractual conditions that are individually established by each owner. The pictures and the information appearing on our webpage are provided directly by the property owners, who can modify these details periodically and at any time. We only take responsibility for direct damages caused by defects attributable to our obligations in reference to our services. This includes the case of any reservation that is canceled from our side as a result of strikes or other circumstances beyond our control. In the case that the property reserved is not available, we will offer you an alternative accommodation with identical characteristics. In the case that an alternative cannot be found, the reservation will be canceled, and the amount paid for the reservation fee will be entirely returned.

CANCELLATIONS AND NO-SHOW POLICY:

Our cancellation policy is non-refundable.

Our cancellation policy is applied after the booking is confirmed. All cancellations imply the cost of the booking fee that the client paid when making the reservation. Any cancellations made by the client, including those as a result of a no-show, will be subject to the aforementioned cancellation policy.

No show:

Accepting the conditions of our service,  you will agree to pay the Total Fees for any booking in the case that you do not show up (cancellations are only authorized when you send a formal email to info@barcelona-home.com).

CHANGES

The modification of dates may be possible, always by email. You will be able to check availability and changes in price incurred by the proposed change.
Changes of reservations are always subject to availability, to the maximum capacity of the given apartment, to current prices, and to the following change conditions:

Modification of dates
Extension of dates: possible when the same apartment is available for the desired dates and following the payment of the difference between the original amount paid online and the new amount to be paid online.
Reduction of dates: it is possible but the price will remain the same as per the original booking.

Change in the number of persons
Increase the number of persons: only when the same apartment has enough capacity and the change will only be made upon payment of the difference between the amount originally paid online and the new amount to be paid online.
Reduction in the number of persons: never refunded and always possible.

SECURITY INFORMATION

Your security is of the utmost importance to us. All the services provided have been established with particular regard to your privacy and safety. You can easily look through our offers without revealing your identity. However, if you’d like to make a booking, it is necessary for your personal data to be transmitted to our server.

SSL (Secure Sockets Layer)
Due to the SSL (Secure Sockets Layer) system installed on our site, your credit card information (if you choose to pay by credit card) can be transferred to us online without being viewed by any outside sources. The Secure Sockets Layer represents an encrypted link between our server and your browser, which ensures that all communication between your and our system will remain confidential. If you want to learn more about it please go to the following link: http://www.webopedia.com/TERM/S/SSL.html.

Payment information
If you choose to pay by credit card but still have some doubts about sending the data over the internet – despite the SSL system – you can also send it via fax or call one of our customer care team, who will be happy to process the payment for you over the phone.

• Credit Card or Bank Transfer

Barcelona Home allows you to pay for the booking through a secure online payment system (provided that your bank offers it and supports it). For some products and services, Barcelona Home accepts (through external payment processors) the payment of the corresponding products and services, for and on behalf of the supplier/owner (Barcelona Home never acts or functions as an official seller).

The payment is processed securely and directly from your credit/debit card or from your account to the account of the establishment through an external payment processor. All payments made by us on behalf of and transferred to the owner will in each case constitute a payment made from the price of the reservation of the corresponding product or service for the final settlement of each price due and payable such amounts may be claimed.

In the case of some tariffs or special offers, the provider/owner can request that the payment is made in advance by bank transfer or by credit card. In this case, your credit card can be pre-authorized or can be charged (sometimes without the option to refund) once the reservation is made. Please check the details of the reservation of the product or service to make sure you are aware of any special conditions before making the booking. You will not hold Barcelona Home responsible for any authorized, (supposedly) unauthorized or erroneous charge by the provider/owner to your card, nor will you (re) claim any amount of any valid or authorized charge made by the provider/owner (including prepayment charge, no show and cancellation charges).

In the event of fraud or unauthorized use of the credit card by a third party, the majority of banks and credit card companies cover all expenses resulting from said fraud or misuse, which can sometimes be subject to a deductible amount (usually between 10 euros and 15 euros) or the equivalent in the local currency. In the case that the company issuing the credit card or the bank charges you with this deductible amount due to unauthorized transactions resulting from a reservation made on our platform, we will pay you that amount (up to a maximum of 15 euros or the equivalent in the local currency). In order to compensate you, inform the issuer of your credit card (according to your rules and information procedures) and contact us immediately by email (reservations@barcelona-home.com). Please subject the email ‘credit card fraud’ and provide proof of the charge of the deductible amount (eg. policy of the company issuing the card).

This indemnity applies to reservations made by credit card using the secure server of Barcelona Home and to the unauthorized use of your credit card on the secure server, for our fault or negligence, for which you are not responsible.

• Payment in advance, cancellation, ‘no-show’ and important information

Making a booking with Barcelona Home, and respectively, the owner, you accept the cancellation and ‘no-show’ (if you fail to turn up) conditions, as well as any additional terms and conditions the provider/owner has made that may affect your reservation or your stay. This includes the services and/or products offered by the establishment provider (check the terms and conditions specific to each apartment). The general cancellation and no show conditions can be easily found on our platform, on the information pages of each apartment, during the booking process, in the FAQs and in the confirmation email. Take into account that some rates or special offers do not permit changes or cancellations. In the case of a ‘no-show’ or cancellations with charges, the provider  can apply the tourist/city tax. Check the information of each apartment to see the conditions before making a booking. Please note that a booking which requires the payment of a deposit or a (partial or total) prepayment can be cancelled (without prior notice) and therefore the outstanding payments will not be charged on the relevant date, in accordance with the terms of payment of the provider/owner and the conditions of the reservation. The cancellation and pre-payment conditions can vary depending on the type of room/apartment and landlord. Please carefully read the expenses and what I should know sections as well as the additional information in your booking confirmation to check the additional conditions that can be applied by the provider/owner (for example, regarding age requirements/ deposit/ additional supplements/ no cancellation for group bookings/ extra beds/ breakfast not included/pets/ credit card not accepted). Delays in payment, wrong bank details, credit or debit card data, invalid credit or debit cards or debit or credit cards with insufficient balance are your own responsibility and you will not benefit in terms of repayment or refund of payment if any of these cases occur, unless the provider/owner accepts so or specifies they permit this in their cancellation and payment conditions (in advance).

If you wish to review, modify or cancel your reservation, consult the confirmation email and follow the instructions given. Please note that cancellation charges may apply according to the cancellation, prepayment and ‘no-show’ conditions of the establishment or that you could not benefit from the refund of the amount paid (in advance). We recommend that you read these conditions carefully before booking and that you remember to make later payments which may be necessary for the reservation.

If there is a delay on the day of the check-in or check-out, or if you arrive the next day, be sure to let the owner/provider know as soon as possible so they know when you arriving to avoid your booking being cancelled or you being charged the ‘no show’ fee. If you need it, our customer service department can help you inform the owner. However, Barcelona Home is not responsible for the consequences that the provider/owner may impose as a result of your delay, cancellation or ‘no-show’.

Personal data
We guarantee that your personal data will never be forwarded to a third person or used for anything other than booking-related purposes.

Cookies

Following the policies of the Agencia Española de Protección de Datos (Spanish Department for Protection of Data Privacy) we proceed with a detailed explanation of our use of cookies.

This website uses the following in-house cookies:

• Session cookies, to guarantee that users writing blog comments are humans and not automatic applications. This way we fight spam.

This website uses the following third-party cookies:

• Cookies to elaborate traffic statistics of website visits are being saved. By using this website, you allow Google to use your personal information. Thus, the exercise of any right in this sense needs to be communicated directly to Google.

• Social media: Each social media website uses its own cookies, so you can click buttons like “I like” or “Share”.

PRIVACY STATEMENT

INFORMATION COLLECTION

Barcelona Home obtains users information at different points throughout our website. This personal data will be stored within a file held by Barcelona Home. The user is expected to provide true, exact, complete and current information.

FORMS

We request personal information on our accommodation booking form and owners registration form. A user must provide contact information (such as name, email address, passport number and address) and in some cases financial information (such as credit card number, expiry date). This information is used for billing purposes and to fulfill the user’s requests. If we have problems processing a booking, we use the information to contact the user.

Personal information such as name, email address, passport number, age, gender and contact details are shared with the owner of the apartment. We encourage you to contact the owner regarding the use of your personal information. The information we collect is used only for booking purposes, to notify you of your reservation status and to ask for feedback about your stay and is not shared with any third party which is not directly involved in the booking process. All credit card processing is done by Barcelona Home.

USE OF INFORMATION

RESERVATIONS

Users’ personal information is used only to carry out the services offered on our website.

PROFILE

We store information that we collect through log files to create a profile of our users. A profile is stored information that we obtain through the preferences selected by site users. Consequently, collected information is not tied to the users’ personally identifiable information. We do not share our customer profile with other third parties.

LOG FILES

Like most standard web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information.

TRANSFER OF DATA

The information provided is handled by our server located in Spain, and complies with the Organic Law of Protection of Personal Data 15/1999 (LOPD) of December 13, updated according to Subsequent Regulation, Royal Decree 1720/2007 and New European Regulation, May 25, 2018. The user expressly consents to the transfer of their data to fulfill this purpose.

OPT-IN/OPT-OUT

We send an evaluation/follow-up email to clients who have booked an apartment after they have left their accommodation. Any user who does not wish to receive a follow-up email should contact us by email on the day of departure from their accommodation at info@barcelona-home.com. You can also opt out by contacting us on the phone numbers provided on our contact page.

PROMOTIONAL EMAILS

Accepting these Terms and Conditions, users accept that discounts and promotions from other collaborating companies that offer complementary services to the stay will be sent to their e-mails. In compliance with the General Data Protection Regulations (GDPR) (EU) 679/2016, we remind users that they will receive promotional e-mails and newsletters because they themselves have previously provided their information voluntarily. In order to comply with current regulations on the subject of Protection of Personal Data, in each communication that users receive, they may exercise the rights of access, rectification, transparency, information, elimination, right to be forgotten, treatment limitation, data portability, opposition and cancellation by clicking on the preferences links located below the promotional e-mails or directly requesting the cancellation and / or modification of data to promotion@barcelona-home.com.

LINKS

This website contains links to other sites. Please be aware that Barcelona Home is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by Barcelona Home.

SECURITY

The confidentiality of information of a personal nature transmitted through our website is subject to the following security measures:

When users are requested through our booking form to enter sensitive information (such as credit card number), that information is encrypted and protected by the best software available in the industry – SSL (128 bit encryption). To find out more about this, follow this link: www.webopedia.com/TERM/S/SSL.html.

Barcelona Home complies with the levels of security of personal data protection required by all current legislation, and has installed the technical and organisation measures necessary to avoid loss, misuse, alteration or unauthorised access of personal data.

If users have any questions about security on our website, they can email us at info@barcelona-home.com.

REGISTERED USERS AND CLIENTS

When users make a reservation or register to create an account, we set up a profile page for them. Any content and information in this area will be kept strictly private and in no case given to a third party. The user’s account profile will include their first name, last name, address and other personal information necessary to make a reservation. Furthermore, they will be able to select other items such as future destinations or preferences regarding accommodation. Users can review and revise their profile information at any time.

FACEBOOK CONNECT

Users can decide to use Facebook in order to sign up to Barcelona Home with their Facebook profile. By doing so, Barcelona Home will have access to all personal data a Facebook user publishes on their profile. A user is granting access to their profile information when connecting to our site with Facebook connect. Depending on the security settings in their Facebook profile, this data can vary. In order to change them, users must use their Facebook profile. The connection is created via the Facebook API.

We may use this information to enhance our existing client database, creating personalised offers for customers based on their Facebook user profile, or sharing their actions on our site (such as bookings, use of like buttons etc.) with their friends when visiting our site.

NOTIFICATION OF CHANGES IN PERSONAL INFORMATION

If there are any changes to your personal information (such as your postcode, telephone numbers, email or postal addresses), or if a user decides not to avail themselves of our services, he/she can approve, rectify, cancel or oppose the treatment of this information by sending an email to our client support service at: info@barcelona-home.com. Alternatively, users can telephone or write to us using the details supplied below.

APARTMENT RESERVATION AND AVAILABILITY

Barcelona-home is an intermediate platform that provides online booking services connecting owners and potential clients. Barcelona-home is not the owner of the properties published on the website and is not responsible for the prices and the availability of the apartment list which are determined by the different owners. Every owner has up to 48 hours to respond to a booking request.

In case of booking cancelation by the owner:

1. Barcelona-Home will send the client other options available for those dates. If the client is interested in any of the options, the reservation amount will be used for the new reservation. If it is higher, the customer will be asked to pay the difference. The client must answer these alternative proposals (acceptance or rejection) within a maximum period of two weeks. In case of non-response by the client, the reservation amount will not be refunded.

2. The owner is responsible for updating the calendars as well as the prices or any other data related to the publication of the offer. So, Barcelona-home is not responsible for any reason of booking cancelation.

Legal Disclaimer

www.barcelona-home.com is an Internet domain registered.

In accordance with the Organic Law of Protection of Personal Data, hereinafter LOPD DATA User submitted through barcelona-home will be treated by us automatically and be incorporated into a file for the purposes of providing and managing rental Products and Services.

This is accredited by the Adaptation to the Organic Law of Protection of Personal Data by consulting MANAGEMENT FOR TREATMENT OF LOPD, SL –  GESTRA

In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, we inform you that the Website and Internet portal www.barcelona-home.com (hereinafter the “Web”) is owned by BORGES ESEBE INVERSIONES S.L.U., with registered office at Viladomat 89 entr 3 with CIF nº B63673669. This legal notice regulates the conditions of use of the aforementioned Internet portal.

This website and all its contents, including text, images, codes, and any other materials are property of Barcelona-Home or third parties who have authorized their use. The use of the website attributes the condition of any person who accesses it and implies unreserved acceptance of these general conditions.

The information and items released through these pages are protected by Spanish and international laws on Intellectual Property. This prohibits the reproduction, distribution and public communication without the permission of Barcelona-Home.

Barcelona-home may be visited freely by users, excluding those that are in enclosed areas, or requiring registration in a register to be held in the manner indicated in the service or in the Conditions governing it.

Responsibility and guarantees

BORGES ESEBE INVERSIONES S.L.U. declares that it has adopted the necessary measures that, within its possibilities and the state of technology, allow the correct functioning of its website as well as the absence of viruses and harmful components. However, BORGES ESEBE INVERSIONES S.L.U. cannot be held responsible for the following situations which are listed by way of example, but not limitation.

Barcelona-Home does not take responsibility for

• The continuity and availability of the Contents.
• The absence of errors in the Contents or the correction of any defects that may occur.
• The absence of viruses and/or other harmful components.
• The damage caused by any person who violates the security systems of BORGES ESEBE INVERSIONES S.L.U.
• The use that users may make of the contents included in the website. Consequently, BORGES ESEBE INVERSIONES S.L.U. does not guarantee that the use that users may make of the contents included in the website, comply with this legal notice, nor that the use of the website is carried out in a diligent manner.
• The use by minors of the website or the sending of their personal data without the permission of their guardians, being the guardians responsible for the use they make of the Internet.
• The contents to which the user can access through unauthorized links or introduced by users through comments or similar tools.
• The introduction of erroneous data by the user or a third party.

BORGES ESEBE INVERSIONES S.L.U. may temporarily suspend, without prior notice, access to the website for maintenance, repair, updating or improvement operations. However, whenever circumstances allow, BORGES ESEBE INVERSIONES S.L.U. will inform the user, sufficiently in advance, of the date foreseen for the suspension of the contents.

Likewise, in compliance with articles 11 and 16 of Law 34/2002, of July 11, on information society services and electronic commerce (LSSICE), BORGES ESEBE INVERSIONES S.L.U. is committed to the elimination or, if applicable, blocking of content that could affect or be contrary to current legislation, the rights of third parties or public morality and order.

Cookies

BORGES ESEBE INVERSIONES S.L.U. uses cookies, in order to optimize and personalize your navigation on the website. Cookies are physical files of information that are hosted in the user’s own terminal, the information collected through cookies serves to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case will the information obtained by them be associated with personal data or data that can identify the user.

However, if the user does not wish to have cookies installed on his or her hard drive, he or she has the possibility of configuring the browser in such a way as to prevent the installation of these files. For more information see our Cookies Policy www.barcelona-home.com/cookies.

Links

The presence of links on the website of BORGES ESEBE INVERSIONES S.L.U. to other sites on the Internet is for information purposes only and in no case imply a suggestion, invitation or recommendation about them. BORGES ESEBE INVERSIONES S.L.U. does not assume responsibility for the contents of a link belonging to a foreign website, nor does it guarantee the reliability, accuracy, comprehensiveness, veracity, validity and technical availability.

In the event that other websites link to the BORGES ESEBE INVERSIONES S.L.U. website, it will not be understood that BORGES ESEBE INVERSIONES S.L.U. has authorised the link or the content of the website where the link is contained, nor can inappropriate, defamatory, illegal, obscene or illicit content be included in the link page, or other content that is contrary to current legislation.

BORGES ESEBE INVERSIONES S.L.U. reserves the right to contact the owner of the website where the link is established if it considers that the regulations are being violated, as well as to exercise the corresponding legal and extrajudicial actions.

Modification of the conditions

BORGES ESEBE INVERSIONES S.L.U. expressly reserves the right to unilaterally modify, in whole or in part, without prior notice, this Legal Notice. The user acknowledges and accepts that it is their responsibility to periodically review this Legal Notice.

REDSYS

Law on Information Society Services and Electronic Commerce (34/2002 of 11 July).

Article 10 General information

Without prejudice to the information requirements laid down in the legislation in force, the information society service provider shall be obliged to have at its disposal the means enabling both the recipients of the service and the competent bodies to have permanent, easy, direct and free access by electronic to the following information:

a) Its name or corporate name; its residence or domicile or, failing this, the address of one of its permanent establishments in Spain; its e-mail address and any other data that allows direct and effective communication with it.

b) The details of their inscription in the Mercantile Registry in which, as the case may be, they are inscribed or of that other public registry in which they are for the acquisition of legal personality or for the sole purpose of publicity.

c) The corresponding tax identification number.

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