Terms and conditions and Legal Disclaimer
Terms and conditions
In the property information pages, as well as during the booking process and in the confirmation email, you will find the conditions of each property. Please review this information prior to making a booking. Each property owner sets specific conditions which you must settle with the contact person once you receive their details in the confirmation email. By accepting these conditions, you agree to the particular conditions of the apartment being reserved.
Barcelona Home reserves the right to correct mistakes in calculation or orthography. The client agrees to all of the obligations set forth in the contract and moreover will be responsible for any damage and harm that could befall those occupying the accommodation.
HOW TO USE THIS WEBSITE
This website is for personal and private use only. Any distribution, modification, transformation, removal, public display, and/or other activity is strictly prohibited, if not expressly authorized by Barcelona Home. The Barcelona Guide can be shared and copied always with the due mention.
The right to use this website, either for searching for information or for making a booking, is reserved for people over the age of 18, to individuals and representatives from companies and/or institutions. Barcelona Home reserves the right to modify the website or parts thereof, as well as its content where deemed necessary.
We always endeavor to check the veracity of the information displayed on our website. Nevertheless, the website contains information that depends on third parties and/or institutions other than Barcelona Home and therefore we cannot be held responsible for the veracity and accuracy of said information.
- Once the reservation payment has been made, you will receive a confirmation email containing all the details of your reservation (fees, address, check-in details, etc.) It is very important that you read this email carefully.
- You must communicate your approximate arrival time to the contact person at least 2 days prior to your check-in.
- You must respect the property, its furnishings and its equipment.
- The housing of additional persons from the total number stipulated in the reservation contract is not allowed.
- Reservations will be automatically canceled when a proof exists that illicit and/or illegal activities are carried out at the property.
- It is expressly prohibited to the total or partial subletting of properties that are booked through this website.
- It is the client’s responsibility to ensure that the area in which the property is located is to their liking.
- The property owner or the contact person reserves the right to request the signing of a contract upon arrival to the apartment or upon payment of the rent amount.
To be able to respond to any claims made, the customer or user is warned of the need to report any breach of the contract’s execution that was agreed on in situ as soon as possible and in all cases no later than 24 hours from the time of its appearance, written and documented, to both the property owner as Barcelona Home. If the customer does not realize the mentioned communication within the indicated time gap and in the given form, the claim cannot be processed and all damages caused or aggravated will be charged to the user for their lack of communication.
TARIFFS AND PRICES
You can choose to view prices across the website in euros, sterling or US dollars, however, when you come to book, please note that all prices are quoted according to the country currency and by your account configuration in PAYPAL. You can see the equivalent in another currency on the booking page by choosing the currency from the drop-down menu.
Barcelona Home reserves the right to modify the prices displayed on the website at any time. These modifications will not under any circumstances affect bookings that have already been contracted. Nevertheless, these changes will be applicable in the case of modifications to bookings that have been requested by clients.
The total cost does not include the current tourist tax per person per night. The price will differ depending on the accommodation and the place of your stay, fluctuating between 2,25 € +10% VAT in Barcelona city and 0,90 € +10% VAT in rest Catalonia. This only applies to daily rentals and for the first seven days.
EXTENT OF RESPONSIBILITY:
Barcelona Home acts in good faith and the capacity of intermediary in the contracting of the services offered on the www.barcelona-home.com websites. Both companies cannot change the contractual conditions that are individually established by each owner. The pictures and the information appearing on our webpage are provided directly by the property owners, who can modify these details periodically and at any time. We only take responsibility for direct damages caused by defects attributable to our obligations in reference to our services. This includes the case of any reservation that is canceled from our side as a result of strikes or other circumstances beyond our control. In the case that the property reserved is not available, we will offer you an alternative accommodation with identical characteristics. In the case that an alternative cannot be found, the reservation will be canceled, and the amount paid for the reservation fee will be entirely returned.
CANCELLATIONS AND NO-SHOW POLICY:
Our cancellation policy is non-refundable.
Our cancellation policy is applied after the booking is confirmed. All cancellations imply the cost of the booking fee that the client paid when making the reservation. In regards to the rent amount, this will depend on the cancellation policy of each owner of the booked apartment.
Cancellations must always be done in written, by email. Any cancellations made by the client, including those as a result of a no-show, will be subject to the aforementioned cancellation policy.
Accepting the conditions of our service, you will agree to pay the Total Fees for any booking in the case that you do not show up (cancellations are only authorized when you send a formal email to info@barcelona-home.
The modification of dates may be possible, always by email. You will be able to check availability and changes in price incurred by the proposed change.
Changes of reservations are always subject to availability, to the maximum capacity of the given apartment, to current prices, and to the following change conditions:
Modification of dates
Extension of dates: possible when the same apartment is available for the desired dates and following the payment of the difference between the original amount paid online and the new amount to be paid online.
Reduction of dates: it is possible but the price will remain the same as per the original booking.
Change in the number of persons
Increase the number of persons: only when the same apartment has enough capacity and the change will only be made upon payment of the difference between the amount originally paid online and the new amount to be paid online.
Reduction in the number of persons: never refunded and always possible.
Your security is of the utmost importance to us. All the services provided have been established with particular regard to your privacy and safety. You can easily look through our offers without revealing your identity. However, if you’d like to make a booking, it is necessary for your personal data to be transmitted to our server.
SSL (Secure Sockets Layer)
Due to the SSL (Secure Sockets Layer) system installed on our site, your credit card information (if you choose to pay by credit card) can be transferred to us online without being viewed by any outside sources. The Secure Sockets Layer represents an encrypted link between our server and your browser, which ensures that all communication between your and our system will remain confidential. If you want to learn more about it please go to the following link: http://www.webopedia.com/TERM/S/SSL.html.
If you choose to pay by credit card but still have some doubts about sending the data over the internet – despite the SSL system – you can also send it via fax or call one of our customer care team, who will be happy to process the payment for you over the phone.
- Credit Card or Bank Transfer
Barcelona Home allows you to pay for the booking through a secure online payment system (provided that your bank offers it and supports it). For some products and services, Barcelona Home accepts (through external payment processors) the payment of the corresponding products and services, for and on behalf of the supplier/owner (Barcelona Home never acts or functions as an official seller).
The payment is processed securely and directly from your credit/debit card or from your account to the account of the establishment through an external payment processor. All payments made by us on behalf of and transferred to the owner will in each case constitute a payment made from the price of the reservation of the corresponding product or service for the final settlement of each price due and payable such amounts may be claimed.
In the case of some tariffs or special offers, the provider/owner can request that the payment is made in advance by bank transfer or by credit card. In this case, your credit card can be pre-authorized or can be charged (sometimes without the option to refund) once the reservation is made. Please check the details of the reservation of the product or service to make sure you are aware of any special conditions before making the booking. You will not hold Barcelona Home responsible for any authorized, (supposedly) unauthorized or erroneous charge by the provider/owner to your card, nor will you (re) claim any amount of any valid or authorized charge made by the provider/owner (including prepayment charge, no show and cancellation charges).
In the event of fraud or unauthorized use of the credit card by a third party, the majority of banks and credit card companies cover all expenses resulting from said fraud or misuse, which can sometimes be subject to a deductible amount (usually between 10 euros and 15 euros) or the equivalent in the local currency. In the case that the company issuing the credit card or the bank charges you with this deductible amount due to unauthorized transactions resulting from a reservation made on our platform, we will pay you that amount (up to a maximum of 15 euros or the equivalent in the local currency). In order to compensate you, inform the issuer of your credit card (according to your rules and information procedures) and contact us immediately by email (email@example.com). Please subject the email ‘credit card fraud’ and provide proof of the charge of the deductible amount (eg. policy of the company issuing the card).
This indemnity applies to reservations made by credit card using the secure server of Barcelona Home and to the unauthorized use of your credit card on the secure server, for our fault or negligence, for which you are not responsible.
- Payment in advance, cancellation, ‘no-show’ and important information
Making a booking with Barcelona Home, and respectively, the owner, you accept the cancellation and ‘no-show’ (if you fail to turn up) conditions, as well as any additional terms and conditions the provider/owner has made that may affect your reservation or your stay. This includes the services and/or products offered by the establishment provider (check the terms and conditions specific to each apartment). The general cancellation and no show conditions can be easily found on our platform, on the information pages of each apartment, during the booking process, in the FAQs and in the confirmation email. Take into account that some rates or special offers do not permit changes or cancellations. In the case of a ‘no-show’ or cancellations with charges, the provider can apply the tourist/city tax. Check the information of each apartment to see the conditions before making a booking. Please note that a booking which requires the payment of a deposit or a (partial or total) prepayment can be cancelled (without prior notice) and therefore the outstanding payments will not be charged on the relevant date, in accordance with the terms of payment of the provider/owner and the conditions of the reservation. The cancellation and pre-payment conditions can vary depending on the type of room/apartment and landlord. Please carefully read the expenses and what I should know sections as well as the additional information in your booking confirmation to check the additional conditions that can be applied by the provider/owner (for example, regarding age requirements/ deposit/ additional supplements/ no cancellation for group bookings/ extra beds/ breakfast not included/pets/ credit card not accepted). Delays in payment, wrong bank details, credit or debit card data, invalid credit or debit cards or debit or credit cards with insufficient balance are your own responsibility and you will not benefit in terms of repayment or refund of payment if any of these cases occur, unless the provider/owner accepts so or specifies they permit this in their cancellation and payment conditions (in advance).
If you wish to review, modify or cancel your reservation, consult the confirmation email and follow the instructions given. Please note that cancellation charges may apply according to the cancellation, prepayment and ‘no-show’ conditions of the establishment or that you could not benefit from the refund of the amount paid (in advance). We recommend that you read these conditions carefully before booking and that you remember to make later payments which may be necessary for the reservation.
If there is a delay on the day of the check-in or check-out, or if you arrive the next day, be sure to let the owner/provider know as soon as possible so they know when you arriving to avoid your booking being cancelled or you being charged the ‘no show’ fee. If you need it, our customer service department can help you inform the owner. However, Barcelona Home is not responsible for the consequences that the provider/owner may impose as a result of your delay, cancellation or ‘no-show’.
We guarantee that your personal data will never be forwarded to a third person or used for anything other than booking-related purposes.
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This website uses the following third-party cookies:
Cookies to elaborate traffic statistics of website visits are being saved. By using this website, you allow Google to use your personal information. Thus, the exercise of any right in this sense needs to be communicated directly to Google.
Social media: Each social media website uses its own cookies, so you can click buttons like “I like” or “Share”.
Barcelona Home obtains users information at different points throughout our website. This personal data will be stored within a file held by Barcelona Home. The user is expected to provide true, exact, complete and current information.
We request personal information on our accommodation booking form and owners registration form. A user must provide contact information (such as name, email address, passport number and address) and in some cases financial information (such as credit card number, expiry date). This information is used for billing purposes and to fulfill the user’s requests. If we have problems processing a booking, we use the information to contact the user.
Personal information such as name, email address, passport number, age, gender and contact details are shared with the owner of the apartment. We encourage you to contact the owner regarding the use of your personal information. The information we collect is used only for booking purposes, to notify you of your reservation status and to ask for feedback about your stay and is not shared with any third party which is not directly involved in the booking process. All credit card processing is done by Barcelona Home.
USE OF INFORMATION
Users’ personal information is used only to carry out the services offered on our website.
We store information that we collect through log files to create a profile of our users. A profile is stored information that we obtain through the preferences selected by site users. Consequently, collected information is not tied to the users’ personally identifiable information. We do not share our customer profile with other third parties.
Like most standard web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information.
TRANSFER OF DATA
The information provided is handled by our server located in Spain, and complies with the Organic Law of Protection of Personal Data 15/1999 (LOPD) of December 13, updated according to Subsequent Regulation, Royal Decree 1720/2007 and New European Regulation, May 25, 2018. The user expressly consents to the transfer of their data to fulfill this purpose.
We send an evaluation/follow-up email to clients who have booked an apartment after they have left their accommodation. Any user who does not wish to receive a follow-up email should contact us by email on the day of departure from their accommodation at firstname.lastname@example.org. You can also opt out by contacting us on the phone numbers provided on our contact page.
Accepting these Terms and Conditions, users accept that discounts and promotions from other collaborating companies that offer complementary services to the stay will be sent to their e-mails. In compliance with the General Data Protection Regulations (GDPR) (EU) 679/2016, we remind users that they will receive promotional e-mails and newsletters because they themselves have previously provided their information voluntarily. In order to comply with current regulations on the subject of Protection of Personal Data, in each communication that users receive, they may exercise the rights of access, rectification, transparency, information, elimination, right to be forgotten, treatment limitation, data portability, opposition and cancellation by clicking on the preferences links located below the promotional e-mails or directly requesting the cancellation and / or modification of data to email@example.com.
This website contains links to other sites. Please be aware that Barcelona Home is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by Barcelona Home.
The confidentiality of information of a personal nature transmitted through our website is subject to the following security measures:
When users are requested through our booking form to enter sensitive information (such as credit card number), that information is encrypted and protected by the best software available in the industry – SSL (128 bit encryption). To find out more about this, follow this link: www.webopedia.com/TERM/S/SSL.html.
Barcelona Home complies with the levels of security of personal data protection required by all current legislation, and has installed the technical and organisation measures necessary to avoid loss, misuse, alteration or unauthorised access of personal data.
If users have any questions about security on our website, they can email us at firstname.lastname@example.org.
REGISTERED USERS AND CLIENTS
When users make a reservation or register to create an account, we set up a profile page for them. Any content and information in this area will be kept strictly private and in no case given to a third party. The user’s account profile will include their first name, last name, address and other personal information necessary to make a reservation. Furthermore, they will be able to select other items such as future destinations or preferences regarding accommodation. Users can review and revise their profile information at any time.
Users can decide to use Facebook in order to sign up to Barcelona Home with their Facebook profile. By doing so, Barcelona Home will have access to all personal data a Facebook user publishes on their profile. A user is granting access to their profile information when connecting to our site with Facebook connect. Depending on the security settings in their Facebook profile, this data can vary. In order to change them, users must use their Facebook profile. The connection is created via the Facebook API.
We may use this information to enhance our existing client database, creating personalised offers for customers based on their Facebook user profile, or sharing their actions on our site (such as bookings, use of like buttons etc.) with their friends when visiting our site.
NOTIFICATION OF CHANGES IN PERSONAL INFORMATION
If there are any changes to your personal information (such as your postcode, telephone numbers, email or postal addresses), or if a user decides not to avail themselves of our services, he/she can approve, rectify, cancel or oppose the treatment of this information by sending an email to our client support service at: email@example.com. Alternatively, users can telephone or write to us using the details supplied below.
APARTMENT RESERVATION AND AVAILABILITY
Barcelona-home is an intermediate platform that provides online booking services connecting owners and potential clients. Barcelona-home is not the owner of the properties published on the website and is not responsible for the prices and the availability of the apartment list which are determined by the different owners. Every owner has up to 48 hours to respond to a booking request.
In case of booking cancelation by the owner:
1. Barcelona-Home will send the client other options available for those dates. If the client is interested in any of the options, the reservation amount will be used for the new reservation. If it is higher, the customer will be asked to pay the difference. The client must answer these alternative proposals (acceptance or rejection) within a maximum period of two weeks. In case of non-response by the client, the reservation amount will not be refunded.
2. The owner is responsible for updating the calendars as well as the prices or any other data related to the publication of the offer. So, Barcelona-home is not responsible for any reason of booking cancelation.
www.barcelona-home.com is an Internet domain registered by borges esebe inversiones (S.L.U.)NIF B63673669, registered in the Mercantile Registry of Barcelona, Volume 37059, Folio 39, Page B 296690, Inscription 1 administrative domiciled at
In accordance with the Organic Law of Protection of Personal Data, hereinafter LOPD DATA User submitted through barcelona-home will be treated by us automatically and be incorporated into a file for the purposes of providing and managing rental Products and Services.
This is accredited by the Adaptation to the Organic Law of Protection of Personal Data by consulting MANAGEMENT FOR TREATMENT OF LOPD, SL – GESTRA
This website and all its contents, including text, images, codes, and any other materials are property of borges ESEBE inversiones (S.L.U.) or third parties who have authorized their use. The use of the website attributes the condition of any person who accesses it and implies unreserved acceptance of these general conditions.
The information and items released through these pages are protected by Spanish and international laws on Intellectual Property. This prohibits the reproduction, distribution and public communication without the permission of borges ESEBE inversiones (S.L.U.).
Barcelona-home may be visited freely by users, excluding those that are in enclosed areas, or requiring registration in a register to be held in the manner indicated in the service or in the Conditions governing it.
The user undertakes not to use the services for activities contrary to law, morality, public order and, in general, to use under these general terms.
borges esebe inversiones (S.L.U.) is not responsible for any damages directly or indirectly from use of this website, including damage to computer systems, while it reserves the right to modify the content shown at any time.
Barcelona-home act as an intermediary between the client and the landlords who own the flats we are renting out to you. We are responsible for the reservation process. However, we are not responsible for any problems that may occur in the apartment. We can therefore not be responsible for delays, accidents, losses, changes of prices, damages or breakdowns, etc. (neither for persons nor objects) that might occur during your stay in any one of the flats.
The descriptions of the flats that appear on our website are supplied to us by the landlords so we cannot take any responsibility if they contain errors or misleading information. If, for some reason, it is not possible to move into the flat or if you have to move out for reasons out of our control, we reserve the right to offer an alternative flat to the client which we will not be responsible to pay for. If by midnight we still have not managed to find suitable accommodation, you will receive a full refund. We will only do this if the client and the landlord are both happy with the decision.
Barcelona-Home does not take responsibility for:
– Errors, omissions or incorrect information regarding apartments.
– Damages and personal breakages or injuries occurred in one of the accommodations or language schools presented in our web-page during the stay contracted by Barcelona-home.
– Discussions between a client and a third party.
– The content of the links to other websites located on our website.
– Our company reserves the right to carry out changes in prices and public information on these website without prior notice.
– If you choose to send us your reservation fee by bank transfer, Barcelona-home will not be responsible for any bank charges and the same rule applies if we are transferring back to you.
Barcelona-home states that all the properties advertised on the web page are administered by the landlord. Consequently, Barcelona-home is only in charge of the publicity of each of the properties advertised and the booking. Therefore, any kind of incident, request and/or complaint regarding the property itself must be dealt with by the landlord. If you find yourself in any of these situations, you can notify Barcelona-home and we will contact the landlord on your behalf.
Remember to demand the rental contract upon arrival in which you and the owner will be the parties to this rental. From the date of your arrival at the apartment, you will be solely responsible for the conditions agreed between the owner and you.
The deposit will be refunded at the end of the stay. The traveler will pay the owner the deposit and the owner is responsible for the return of the deposit.
Law on Information Society Services and Electronic Commerce (34/2002 of 11 July).
Article 10 General information
Without prejudice to the information requirements laid down in the legislation in force, the information society service provider shall be obliged to have at its disposal the means enabling both the recipients of the service and the competent bodies to have permanent, easy, direct and free access by electronic to the following information:
a) Its name or corporate name; its residence or domicile or, failing this, the address of one of its permanent establishments in Spain; its e-mail address and any other data that allows direct and effective communication with it.
b) The details of their inscription in the Mercantile Registry in which, as the case may be, they are inscribed or of that other public registry in which they are for the acquisition of legal personality or for the sole purpose of publicity.
c) The corresponding tax identification number.