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Frequently Asked Questions


When is the booking confirmed?

The booking will be confirmed up to 48 hours after the booking payment is received and when the landlord of the accommodation has sent a confirmation e-mail.

Is the cleaning fee included in the total price? Does the total price include expenses or taxes?

The cleaning fees are included in the total price. If not, it would be indicated in the particular conditions of each apartment.

The total price includes taxes. Possible additional expenses would be indicated in the particular conditions of each apartment. With monthly stays, expenses like VAT will normally be charged according to the landlord.

When you book your apartment all the expenses will be specified in the reservation.

Are the accommodations adapted for handicap use?

Not all of our apartments are suitable for wheelchairs. However, some of them have been adapted or designed for wheelchair access. Call our customer service team and we will be pleased to let you know if the apartment you have chosen is adapted for guests in wheelchairs.

If you could be so kind as to tell us what type of apartment you are looking for, along with the dates and the size of your group, we would be very happy to help you to find the best option for your stay.

I have to leave the accommodation before the date agreed upon. Can I have some of my money back?

In most cases this will be very difficult. Please call our customer service to explain the situation. We will try to negotiate with the landlord of the apartment and see what we can do, given your circumstances.

Can I pay the outstanding amount before my arrival?

Please contact our customer service to request permission to pay the outstanding balance.

We will do our best to satisfy your demand.

Can I make changes to my reservation?

For any changes, please contact our customer service and we will help you make the necessary changes.

If you need to modify your reservation in terms of days or group size there may be a change in the total price of your reservation (this is not always the case, though). If you request to add extra nights or additional people, you will be asked to pay an additional amount at the time of the modification or when you arrive.
Whenever you modify your reservation, you will receive a new confirmation email so that you may check that everything is as you have requested.

For more information, see the policy for changes in the Terms and Conditions.

I have not received the booking confirmation. What do I have to do?

Our system sends the booking confirmation within a few seconds after the payment has been confirmed. Therefore, if you have not received your confirmation email, check your spam folder to see if it has ended up there.

If you cannot find the booking confirmation in your spam mail, please call our customer service number and we will help you resolve the issue.

Our flight arrives early. Can we enter the apartment before the check in time?

This depends on the situation. Usually you may not enter the apartment before the announced check in time, which is between 11am and 5pm, as there might be another group leaving the apartment the same day and we need to prepare the apartment for your stay.

The best thing to do is to contact your landlord a few days before traveling and request the apartment’s availability. He or she will let you know if you can enter in the apartment at the time requested. If this is not possible, they may have alternative options available (e.g.: leaving your bags in the apartment, or using the public lockers to store them until check in time).

I am traveling with my child. Does the apartment have a crib or a high chair?

If you have selected an apartment and want to know if there is a crib or a high chair for your child, look under the “Amenities” tab on the apartment’s booking page. If the property you have chosen is equipped with a crib or high chair, please remember to check the “cradle” or “chair” boxes upon booking, in order to make sure that the landlord leaves it there for your stay. You will find this option in the list of services at the last step of the booking procedure.

How do I know the accommodation address?

The address of the accommodation you have booked will be indicated in the confirmation of your booking.
If you haven’t booked yet, you can see the location of the apartment on the map displayed under the “General” tab when viewing the apartment details.
If for some reason you will need to know the exact address of the property before booking, please contact us. We will be happy to provide you with the information you need.

How do I get the keys of the apartment I have booked?

The exchange of the keys will be explained in the booking confirmation.

Can the owner of my accommodation or Barcelona-home cancel the reservation?

All of our bookings are confirmed and the reservations carried out through standard procedures. Rarely, however, some exceptional situations may occur [for example, in the case of damage to an apartment done by a former client or a failure in the utilities (water, electricity, gas)]. In these types of scenarios the cost of the booking will be completely refunded to the customer and Barcelona-Home will offer alternative accommodation choices depending on availability. However, we cannot guarantee to match the initial price or the location of the original booking.

If the owner decides to cancel the reservation and I have already made a payment for a property in advance, will I get my money back?

Please bear in mind that the payment conditions are individually established by each owner. The owners are solely responsible for the payment procedures from the moment you receive the confirmation e-mail.

You can reclaim the refundable deposit within 5 working days after your booking cancellation. Please note that if no claim is received within 5 working days, the deposit will remain fully non refundable.

Get a 20% discount

Book with us now and get 20% discount on the booking deposit payment on your following bookings.

Do I have to pay a tourist tax?

The total cost does not include the current tourist tax per person per night. The price will differ depending on the accommodation and the place of your stay, fluctuating between 0,90€ +10% VAT and 2,25€ +10% VAT (Barcelona). This only applies on daily rentals and for the first seven days.

What is the role of the landlord during my stay?

From the moment you receive the confirmation email from the landlord, he or she (or in some cases the company contracted to do this) is the contact person responsible for receiving you as a tenant. The owner is responsible for the check-out process and the return of your deposit. Finally, the owner is responsible for responding to any questions or needs you may have during your stay. Note that Barcelona-Home does not own any of the apartments offered for rent.

Are animals allowed in the accommodation?

In the description of each property in the “Restrictions” and “Terms and conditions of the landlord” sections, you will find information on whether the pet is allowed or not. In cases where pets are allowed you will also find information about possible extra fees.

How do I get the invoice of the payment?

If you need an invoice of your booking, please contact the owner. Barcelona-Home can only give you an invoice of what has been paid for the reservation.

If I have made a payment for a property in advance, will I get my money back if I decide to cancel my reservation?

You can cancel or modify your booking, but please bear in mind that the reservation deposit is not refundable. In such a case, we can offer you a cancellation insurance, which must be paid at the time of your booking. If you pay the insurance you will receive a percentage of the amount paid for the reservation in case your trip is canceled.

More than one month before arrival date: Get 70% of reservation fees back

Less than one month before arrival date: Get 40% of reservation fees back

Less than 7 days before arrival date: No refund

To cancel your reservation send an e-mail to reservations@barcelona-home.com.


Who should I contact in case of an emergency during my stay?

In case you have any problems or questions regarding the apartment you should contact the landlord, the person or company responsible for the renting. You will also be provided with an emergency number that is available 24/7.


Do I have to ask for consent from the lessor (owner) to carry out works in the apartment?

The lessee may not proceed, without the consent of the person lessor, expressed in writing, with works that change the outline of the property or the accessories referred to in paragraph 2 of article 2 of the Law 29/1994. In any case the individual lessee is not allowed to perform works that cause a decrease the stability or security of the property.
Without the authority to terminate the contract, the lessor, in case he has not authorized the execution of the works, may require, at the conclusion of the contract, that the lessee would reset the property to the previous state or keep the changes made, otherwise compensation can be claimed from the tenant.

If, in spite of what is established in paragraph 1 of this article, the lessee has made some works that have led to a decrease in the stability of the building or the security of the property or its accessories, the lessor may require immediately from tenant the reset of layout to the previous state.
(Article 23 Law 29/1994 according article 1.Fourteen Law 4/2013)

Who should pay the costs of the repairs that are necessary to keep the property in good condition?

The lessor (owner) is obliged to carry out, without the right to raise the rent by this amount, all the repairs that are necessary to keep the property in habitability conditions, except the repairs of the damages made by the tenant or his visitors.
The small repairs that are needed regularly in the property will be borne by the tenant.
The obligation to repair has its limit on the amount of damage made to the property for reasons not attributable to the lessor.
When the execution of maintenance works cannot reasonably be carried out until the conclusion of the lease, the tenant will be obliged to support it, although it is uncomfortable or during the works the tenant is deprived of a part of the property. If the work lasts for more than twenty days, the amount of rent will be decreased in proportion to the part of the housing of that the tenant is deprived of.
The Tenant shall bring to the attention of the lessor, in the shortest possible time, the repairs needed. The owners’ responsibility is to provide direct verification, by himself or by the technicians that designate the condition of the property. At all times, and with prior notification to the lessor, the tenant may carry out those repairs that are urgently needed to avoid an imminent harm or serious discomfort, and immediately require the amount paid from the lessor.
(Article 21 Law 29/1994)

Can I sublet the rented property?

Only partially and with a prior written agreement of the lessor (owner). The provisions of the Urban Leases Law shall govern the sublease when the part of the property subleased is intended to meet the permanent property needs of the tenant. In the absence of this condition, the agreement shall be governed by the agreement between the parties.

On what legal grounds may the tenant terminate the contract of lease?

Non-compliance by any of the parties of the obligations arising from the contract shall give the right to the party who has completed theirs to demand compensation or to promote the resolution of the contract in accordance with article 1124 of the Civil Code.

In addition, the tenant may exercise the full right to terminate the contract due to the following reasons:

– The non-fulfilment of repairs by the lessor (provided that these are not a cause of the tenant or his visitors)
– Disobedience of the rule the landlord made in the use of the housing

If you have any question, please consult the Law of Urban Leases (LAU)

On what legal grounds may the owner terminate the contract of lease?

Non-compliance by any of the parties of the obligations arising from the contract shall give the right to the party who has completed theirs to demand compensation or to promote the resolution of the contract in accordance with article 1124 of the Civil Code.

In addition, the owner can terminate the contract fully in following cases:
-The lack of payment of the rent or, where appropriate, of any of the amounts pending to be paid by tenant.
-The lack of payment of the amount of the security deposit.

-The subleasing without owners’ agreement.
-Conducting damage caused intentionally at the property or works not agreed for with the lessor.
– When the housing activities are annoying, unhealthy, noxious, dangerous or illegal.
-When the property loses its primary condition and cannot serve as housing for the owner or be rented for long periods of time to tenants.
-The disobedience of a rule made by the lessor about the use of the property.


How many persons are allowed in the venue?

It depends on the place- if it is a house, flat or a bar, for example, this question can be discussed individually in every case.

Are there any specific rules/guidelines for the venue?

Its needs to be specified in each case. We need to respect all the rules of the event space and respect the neighbours. If their peace is being violated, the event can be cancelled and the money will not be refunded.

Does the venue have a safety protocol for events?

It depends on the place; it needs to be specified in every case.

What is included in the booking fee?

Booking fee is a payment to Barcelona Home as an intermediation.

What types of spaces can I find at the website?

You can find all types of spaces: restaurants, bars, pubs, hotels, co-working spaces, abandoned factories, photography studios, boats, etc.

Who sets the rental price?

The owner of the space sets the price.

If you have any further questions, please write or call us.

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