Payment and Cancellations
HOW TO BOOK?
You can choose to book:
- Online – on our website
- At the office – our professionals will help and guide you (Carrer de Viladomat 89, Barcelona)
- From mobile phone – anywhere, anytime, you just need your phone and internet connection
HOW TO PAY?
You can choose to pay by:
- Credit card – VISA, Mastercard
- PayPal – you need a PayPal account
- Bank transfer – in your own online bank system
Payment is done directly through your bank’s electronic service or through PayPal, which ensures top online security.
WHEN IS THE BOOKING CONFIRMED?
- Online payment (credit card and PayPal)
- Office (credit card and cash)
ABOUT THE BOOKING
After making your prepayment online you will receive an automatic confirmation of your booking request. This prepayment is included in the total amount that will need to be paid upon your arrival to the landlord.
The reservation will only be confirmed and finalized once the landlord of the accommodation has accepted your request and has sent you an email of confirmation.
If you haven’t received the email in one hour, please call our customer service (+34 93 423 12 70) and we will help you. Remember to check your spam mail folder first.
When booking in the office, we check the availability of your desired apartment before your payment and booking confirmation. In case the apartment is available for your date range, you will be asked to pay the booking fee by cash or by credit card.
If you want to cancel your booking, you have to send an email to firstname.lastname@example.org. You can cancel or modify your booking, but please bear in mind that the reservation prepayment is nonrefundable. All the landlords have different cancellation policy. In case it is flexible, while making the payment you will be offered a cancellation insurance, which must be paid at the time of your booking. If you have the insurance and your trip has to be cancelled you will be able to receive a partial refund of the amount paid for the reservation.
More than 1 month before arrival date:
Less than 1 month before arrival date:
Up to 40%
*Less than two days before arrival date: No refund
To receive the refund you must provide us with an official proof.
Examples of an official proof include medical certificate, documents from the embassy (e.g. Visa denial) or a document that states the cancellation of your flight.
If you have any other questions, please visit our FAQ page or get in contact with us.