If you want to cancel your booking, you have to send an email to firstname.lastname@example.org. You can cancel or modify your booking, but please bear in mind that the reservation prepayment is nonrefundable. All the landlords have different cancellation policy. In case it is flexible, while making the payment you will be offered a cancellation insurance, which must be paid at the time of your booking. If you have the insurance and your trip has to be cancelled you will be able to receive a partial refund of the amount paid for the reservation.
More than 1 month before arrival date:
Less than 1 month before arrival date:
Up to 40%
*Less than two days before arrival date: No refund
To receive the refund you must provide us with an official proof.
Examples of an official proof include medical certificate, documents from the embassy (e.g. Visa denial) or a document that states the cancellation of your flight.
If you have any other questions, please visit our FAQ page or get in contact with us.