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FAQs frequently asked questions

1-DAILY AND MONTHLY RENTALS (27)

When is the booking confirmed?

The booking will be confirmed and finalised when the booking payment is received and when the landlord of the accommodation has sent an e-mail confirmation.

What is the deposit?

The deposit is an amount that is paid as a guarantee to cover damages or incidents that may occur during your stay in the apartment or room. This amount must be paid at the check in process, either to the owner or the management company. If there are no problems or damage to the apartment when you leave, this amount will be returned when your stay is over.

Is the cleaning fee included in the total price? Does the total price include expenses or taxes?

The cleaning fees are included in the total price. If not, it would be indicated in the particular conditions of each apartment.

The total price includes taxes. Possible additional expenses would be indicated in the particular conditions of each apartment. With monthly stays, expenses like VAT will normally be charged according to the landlord.

When you book your apartment all the expenses will be specified in the reservation.

Are the accommodations adapted for handicap use?

Not all of our apartments are suitable for wheelchairs. However, some of them have been adapted or designed for wheelchair access. Call our customer service team and we will be pleased to let you know if the apartment you have chosen is adapted for guests in wheelchairs.

If you could be so kind as to tell us what type of apartment you are looking for, along with the dates and the size of your group, we would be very happy to help you to find the best option for your stay.

I have to leave the accommodation before the date agreed upon. Can I have some of my money back?

In most cases this will be very difficult. Please call our customer service to explain the situation. We will try to negotiate with the landlord of the apartment and see what we can do, given your circumstances.

Can I pay the outstanding amount before my arrival?

Please contact our customer service to request permission to pay the outstanding balance.

We will do our best to satisfy your demand.

Can I make changes to my reservation?

For any changes, please contact our customer service and we will help you make the necessary changes.

If you need to modify your reservation in terms of days or group size there may be a change in the total price of your reservation (this is not always the case, though). If you request to add extra nights or additional people, you will be asked to pay an additional amount at the time of the modification or when you arrive.
Whenever you modify your reservation, you will receive a new confirmation email so that you may check that everything is as you have requested.

For more information, see the policy for changes in the Terms and Conditions.

I have not received the booking confirmation. What do I have to do?

Our system sends the booking confirmation within a few seconds after the payment has been confirmed. Therefore, if you have not received your confirmation email, check your spam folder to see if it has ended up there.

If you cannot find the booking confirmation in your spam mail, please call our customer service number and we will help you resolve the issue.

How long do I have to wait for the booking confirmation after the online payment is made?

The booking confirmation will be sent automatically, as soon as you make the payment online. You will receive it in an email within minutes after paying.
If you haven’t received the email in one hour, please call our customer service and we will help you. Remember to check your spam mail folder first.

Our flight arrives early. Can we enter the apartment before the check in time?

This depends on the situation. Usually you may not enter the apartment before the announced check in time, which is between 11am and 5pm, as there might be another group leaving the apartment the same day and we need to prepare the apartment for your stay.

The best thing to do is to contact your landlord a few days before traveling and request the apartment’s availability. He or she will let you know if you can enter in the apartment at the time requested. If this is not possible, they may have alternative options available (e.g.: leaving your bags in the apartment, or using the public lockers to store them until check in time).

I am traveling with my child. Does the apartment have a crib or a high chair?

If you have selected an apartment and want to know if there is a crib or a high chair for your child, look under the “Amenities” tab on the apartment’s booking page. If the property you have chosen is equipped with a crib or high chair, please remember to check the “cradle” or “chair” boxes upon booking, in order to make sure that the landlord leaves it there for your stay. You will find this option in the list of services at the last step of the booking procedure.

How do I know the accommodation address?

The address of the accommodation you have booked will be indicated in the confirmation of your booking.
If you haven’t booked yet, you can see the location of the apartment on the map displayed under the “General” tab when viewing the apartment details.
If for some reason you will need to know the exact address of the property before booking, please contact us. We will be happy to provide you with the information you need.

How do I get the keys of the apartment I have booked?

The exchange of the keys will be explained in the booking confirmation.

Can the owner of my accommodation or Barcelona-home cancel the reservation?

All of our bookings are confirmed and the reservations carried out through standard procedures. Rarely, however, some exceptional situations may occur [for example, in the case of damage to an apartment done by a former client or a failure in the utilities (water, electricity, gas)]. In these types of scenarios the cost of the booking will be completely refunded to the customer and Barcelona-Home will offer alternative accommodation choices depending on availability. However, we cannot guarantee to match the initial price or the location of the original booking.

Price guide

General

Please bear in mind that the payment conditions are individually established by each owner. The owners are solely responsible for the payments procedures from the moment you receive the confirmation e-mail.

Rental: Rental is the price of your stay (including high season fees and discounts).

To pay now: To book an apartment you will need to make a prepayment.

Pending rental: The remaining amount is the outstanding amount to be paid on arrival. If the stay is longer than one month, we recommend that you contact your landlord for more information.

Deposit to be refunded: Upon the day of arrival the landlord will ask you to pay a security deposit. If everything is in order with the apartment at the end of your stay, this amount will be returned to you.

Check-in fee: In case of late arrival, some landlords may ask you to pay an extra fee.

Only for monthly stays

Utilities: For stays between 1 month to 11 months, the utilities should be paid together with the monthly rent. If the total expenses should exceed the total amount paid during the stay, the difference will be deducted from the deposit at the end of the stay.

Taxes: When renting an apartment on a monthly basis, administration costs are included in the total price of your stay. This amount is to be paid and is needed for administrative purposes including obligatory documents for rentals.

If the owner decides to cancel the reservation and I have already made a payment for a property in advance, will I get my money back?

Please bear in mind that the payment conditions are individually established by each owner. The owners are solely responsible for the payment procedures from the moment you receive the confirmation e-mail.

You can reclaim the refundable deposit within 5 working days after your booking cancellation. Please note that if no claim is received within 5 working days, the deposit will remain fully non refundable.

Get a 20% Discount

Book with us now and get 20% discount on the booking deposit payment on all following bookings.

How does the process of checking out happen?

It depends on the owner of the apartment. You will receive the instructions in the e-mail as soon as your booking is accepted.

Do I have to pay a tourist tax?

The total cost does not include the current tourist tax per person per night. The price will differ depending on the accommodation and the place of your stay, fluctuating between 0,90€ +10% VAT and 2,25€ +10% VAT (Barcelona). This only applies on daily rentals and for the first seven days.

Do I get the entire deposit back at the end of the stay?

Once your stay comes to an end, the landlord will evaluate the condition of the accommodation. If there has been no damage done to the flat/room, you will get back the whole amount of the deposit.

Is it safe to pay with credit card?

Yes it is safe, because we only use reliable and secure online bank services.

If I make a reservation online and I don’t like the apartment upon arrival, what happens?

The information about the apartment is exclusively based on information provided by the owner. If you find any damage or incident upon your arrival, you must contact us by sending a written complaint or calling our customer service. At Barcelona-Home we are always looking for the best experience for our clients. If you have a complaint not directly related to the reserved apartment (area, neighborhood, lights…) with the provided information on the website, we can study your case and offer another apartment according to the availability. The client will be charged for the price difference, transport or other expenses.

What is the role of the landlord during my stay?

From the moment you receive the confirmation email from the landlord, he or she (or in some cases the company contracted to do this) is the contact person responsible for receiving you as a tenant. The owner is responsible for the check-out process and the return of your deposit. Finally, the owner is responsible for responding to any questions or needs you may have during your stay. Note that Barcelona-Home does not own any of the apartments offered for rent.

Are animals allowed in the accommodation?

In the description of each property in the “Restrictions” and “Terms and conditions of the landlord” sections, you will find information on whether the pet is allowed or not. In cases where pets are allowed you will also find information about possible extra fees.

How do I get the invoice of the payment?

If you need an invoice of your booking, please contact the owner. Barcelona-Home can only give you an invoice of what has been paid for the reservation.

If I have made a payment for a property in advance, will I get my money back if I decide to cancel my reservation?

You can cancel or modify your booking, but please bear in mind that the reservation deposit is non refundable. In such case, we can offer you a cancellation insurance, which must be paid at the time of your booking. If you pay the insurance you will receive a percentage of the amount paid for the reservation in case your trip is cancelled.

More than one month before arrival date : Get 70% of reservation fees back

Less than one month before arrival date : Get 40% of reservation fees back

Less than two days before arrival date : No refund

To receive the amount back you must present official proof of why you are canceling your booking.

Examples of official proof are medical proof, a document from an embassy or a document that your flight was cancelled.

 

Who should I contact in case of an emergency during my stay?

In case you have any problems or questions regarding the apartment you should contact the landlord, the person or company responsible for the renting. You will also be provided with an emergency number that is available 24/7.

2-YEARLY RENTALS (13)

When will I have the deposit refunded to me?

At the end of the lease if one month passes from the delivery of the keys to the owner without the mentioned above refund having been done, the amount of the deposit in cash that should be returned will earn the legal interest.
(Article 36 Law 29/1994)

Do I have to ask for consent from the lessor (owner) to carry out works in the home?

The lessee may not proceed, without the consent of the person lessor, expressed in writing, with works that change the outline of the property or the accessories referred to in paragraph 2 of article 2 of the Law 29/1994. In any case the individual lessee is not allowed to perform works that cause a decrease the stability or security of the property.
Without the authority to terminate the contract, the lessor, in case he has not authorized the execution of the works, may require, at the conclusion of the contract, that the lessee would reset the property to the previous state or keep the changes made, otherwise compensation can be claimed from the tenant.

If, in spite of what is established in paragraph 1 of this article, the lessee has made some works that have led to a decrease in the stability of the building or the security of the property or its accessories, the lessor may require immediately from tenant the reset of layout to the previous state.
(Article 23 Law 29/1994 according article 1.Fourteen Law 4/2013)

Who should pay the costs of the repairs that are necessary to keep the property in good condition?

The lessor (owner) is obliged to carry out, without the right to raise the rent by this amount, all the repairs that are necessary to keep the property in habitability conditions, except the repairs of the damages made by the tenant or his visitors.
The small repairs that are needed regularly in the property will be borne by the tenant.
The obligation to repair has its limit on the amount of damage made to the property for reasons not attributable to the lessor.
When the execution of maintenance works cannot reasonably be carried out until the conclusion of the lease, the tenant will be obliged to support it, although it is uncomfortable or during the works the tenant is deprived of a part of the property. If the work lasts for more than twenty days, the amount of rent will be decreased in proportion to the part of the housing of that the tenant is deprived of.
The Tenant shall bring to the attention of the lessor, in the shortest possible time, the repairs needed. The owners’ responsibility is to provide direct verification, by himself or by the technicians that designate the condition of the property. At all times, and with prior notification to the lessor, the tenant may carry out those repairs that are urgently needed to avoid an imminent harm or serious discomfort, and immediately require the amount paid from the lessor.
(Article 21 Law 29/1994)

Who should pay the costs of the repairs that are necessary to keep the property in good condition?

It depends. The parties may agree that the expenses incurred for proper maintenance of the property, its services, taxation, burdens and responsibilities that are not susceptible of individualization and applied to leased housing or its accessories, are in charge of the tenant.
In buildings in horizontal property regime, such costs shall correspond to the leased property based on its participation share.
In buildings that are not in horizontal property regime, such costs will be those who have been assigned to the leased property according to its surface.
To be valid, this agreement shall be in writing and determine the annual amount of such expenses to the date of the contract. The covenant that relates to taxes will not affect the administration.
During the three first years of the contract, the amount that the tenant has paid by the concept referred to above, with the exception of taxes, to only may be increased by agreement of the parties, yearly, and never in a more than twice that percentage in which income can be increased as provided in paragraph 1 of Article 18.

Utility charges that have to be individualized by meter reading devices will in any case in charge of the lessee person. (Article 20 of law 29/1994 according to Law 4/2013 Article 1.Catorce)

Can I sublet the rented property?

Only partially and with a prior written agreement of the lessor (owner). The provisions of the Urban Leases Law shall govern the sublease when the part of the property subleased is intended to meet the permanent property needs of the tenant. In the absence of this condition, the agreement shall be governed by the agreement between the parties.

On what legal grounds may the tenant terminate the contract of lease?

Non-compliance by any of the parties of the obligations arising from the contract shall give the right to the party who has completed theirs to demand compensation or to promote the resolution of the contract in accordance with article 1124 of the Civil Code.

In addition, the tenant may exercise the full right to terminate the contract due to the following reasons:

– The non-fulfilment of repairs by the lessor (provided that these are not a cause of the tenant or his visitors)
– Disobedience of the rule the landlord made in the use of the housing

If you have any question, please consult the Law of Urban Leases (LAU)

On what legal grounds may the owner terminate the contract of lease?

Non-compliance by any of the parties of the obligations arising from the contract shall give the right to the party who has completed theirs to demand compensation or to promote the resolution of the contract in accordance with article 1124 of the Civil Code.

In addition, the owner can terminate the contract fully in following cases:
-The lack of payment of the rent or, where appropriate, of any of the amounts pending to be paid by tenant.
-The lack of payment of the amount of the security deposit.

-The subleasing without owners’ agreement.
-Conducting damage caused intentionally at the property or works not agreed for with the lessor.
– When the housing activities are annoying, unhealthy, noxious, dangerous or illegal.
-When the property loses its primary condition and cannot serve as housing for the owner or be rented for long periods of time to tenants.
-The disobedience of a rule made by the lessor about the use of the property.

What it done with the deposit?

Once the security deposit is paid, the landlord must deposit the amount in the competent body of your region. Depending on the area in which you reside, the owner shall have a place marked for it.

Do I have to pay a deposit?

Indeed, when renting an apartment you have to pay a deposit in cash. The quantity is equivalent to a monthly payment of rent, also, the parties may agree on any other type of additional assurance to be carried out in cash.

How should the rental conditions be upgraded?

When a year of the contract passes, there is the option to update the rental price, applying the percentage change issued by the Index of Consumption Prices (IPC).
Updating the rent through CPI shall refer the period corresponding to the twelve months immediately preceding the date of each update. Taking as reference month for the first update that corresponds to the last index that was published on the date of the contract and successive that corresponds to the last applied.

With what frequency do I have to pay the rent?

Unless you agree on the opposite, the payment of the rent has to be done monthly and has to be carried out in the first seven days of the month.

What happens if I want to cancel the contract before the time of its termination?

In case you break the conditions agreed on in the contract and you leave before time, the owner will have the right to demand compensation for the damages. That can be quantified as the total amount of the rent left to be paid during the remaining time until the termination of the contract or until the time the apartment is rented again. On other occasions, the owner compensates the amount that he could have gotten with the deposit, and therefore it will not be returned.

What should be the duration of the rent?

The first thing you need to know is that the duration of the lease is the one that is agreed on by the parties, that is, by the tenant and the owner.

If your contract is less than five years, the rent will be extended on mandatory base each year until a minimum of five years, unless you, as a tenant, communicate the owner at least 30 days prior to the date of your departure on the topic of extensions or your desire not to renew the lease.

If, after five years, neither the owner, nor you express your desire to cancel the contract (which must be done 30 days in advance) it shall be extended, for annual periods up to a maximum of three years, unless tenant manifest to the landlord with one month prior to the date of termination about the annulation, then he will not renew the contract.

3-SPACES FOR EVENTS (10)

How many persons are allowed in the venue?

It depends on the place- if it is a house, flat or a bar, for example, this question can be discussed individually in every case.

Do we need to have a person in charge?

Yes, there should always be a coordinator during the event.

Between what exact time do we have the venue?

Depending on the event, the hours can be arranged for each case.

Are there any specific rules/guidelines for the venue?

Its needs to be specified in each case. We need to respect all the rules of the event space and respect the neighbours. If their peace is being violated, the event can be cancelled and the money will not be refunded.

Does the venue have a safety protocol for events?

It depends on the place; it needs to be specified in every case.

What is included in the booking fee?

Booking fee is a payment to Barcelona Home as an intermediation.

What types of spaces can I find at the website?

You can find all types of spaces: restaurants, bars, pubs, hotels, co-working spaces, abandoned factories, photography studios, boats, etc.

Who sets the rental price?

The owner of the space sets the price.

How to make a request?

Check out the “Event properties” section on our website, choose the one you like and contact us via phone ( +34 93 423 12 70 ), email (owner@barcelona-home.com) or stop by at  our office on Carrer de Viladomat, 89 and we will personally help you, it is completely free.

If you have any further questions, please write or call us.

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